Service Agreement (Effective 01/01/26)
This Agreement governs all current and future pet care services provided by Paternal Pet Care, LLC.

1. Keys and Home Access

Client authorizes PPC, LLC to enter the premises to perform agreed-upon services. PPC, LLC requires a minimum of one (1) working key for all client homes. Keys may not be left under mats, hidden on the property, mailed via standard mail, or locked inside the home on the final visit. Garage door openers may be accepted in addition to, but not in place of, a physical key.

2. Rates and Services

For and in consideration of the fees paid by Client, PPC, LLC agrees to provide pet care services as requested and scheduled. Current services and rates are published on the Paternal Pet Care website and client portal and are subject to change.

3. Minimum Visit Requirements

To comply with insurance requirements and ensure the health and well-being of pets:

Cats and small animals must be visited at least once every 24 hours (every 12 hours strongly recommended).

Dogs without independent potty access (such as a pet door) require a minimum of three (3) daily visits.

Visit times are approximate and may vary due to traffic, weather, emergencies, or the needs of other pets in care. PPC, LLC will use its best judgment in caring for all pets.

Additional services may incur a supplemental fee of $20, including but not limited to: supply pickups, veterinary visits, emergency after-hours vet visits, extensive incidental clean-up, or waiting for repair or emergency service personnel. These charges will be added to the client’s next invoice.

4. Client Responsibilities and Supplies

Client agrees to provide all necessary and safe supplies for their pet(s), including but not limited to: properly fitted collars or harnesses, leashes, food, medication, litter, cleaning supplies, and vaccination tags.

Client authorizes PPC, LLC to purchase any necessary items required to properly care for the pet(s) if supplies are unavailable. Client agrees to reimburse PPC, LLC for the cost of such items plus a $20 service fee, billed to the next invoice.

5. Payment, Scheduling, and Cancellation Policy

Payment Terms

Payment for all services is due no later than seven (7) days prior to the first scheduled day of service, unless otherwise stated in writing by PPC, LLC. Payment is not considered made until it has been successfully received and processed.

Frequently missed payments not received by the due date may result in a late fee of five dollars ($5.00) per calendar day applied beginning the day after payment was due and will continue to accrue until paid in full.

If full payment has not been received prior to the start of service, all scheduled services will be canceled, and PPC, LLC shall have no obligation to provide care. Clients with outstanding balances may not request or schedule additional services until their account is paid in full.

Accepted Payment Methods

Payments must be submitted through the approved payment methods available in the Precise Pet Care system via the Paternal Pet Care website or client portal. Accepted methods include credit cards and any additional options made available through the platform.

Service Requests, Changes, and Cancellations

All service requests, scheduling changes, and cancellations must be submitted through the client Pet Portal using the Request, Cancelation, or Request Changes selections on the “Schedule” page. Requests, scheduling changes, and cancellations will not be accepted through messages, notes, or other methods not specified above. The Pet Portal serves as the official system of record for scheduling and service communication.

Requests made within twenty-four (24) hours of the start of service must also be submitted by text message to ensure timely review. Submission of a request does not guarantee availability or approval.

PPC, LLC is not responsible for missed, delayed, or incorrect services resulting from requests submitted through unsupported communication methods.

Cancellation Policy

The following minimum notice requirements apply:

Dog Walking: 24 hours’ notice

Drop-In Visits and Vacation Pet Sitting: 7 days’ notice

Overnight Services: 7 days’ notice

Cancellations made after the required notice period will be charged in full.

6. Parking Access and Vehicle Activity Notification

Client agrees to provide reasonable and legal parking access for PPC, LLC during all scheduled service visits. This includes ensuring that driveways, assigned spaces, or nearby permitted street parking are available when applicable.

If parking access may be temporarily limited due to construction, guests, neighbors, or household members moving or rearranging vehicles, Client agrees to notify PPC, LLC in advance through the Pet Portal or by text message. This helps prevent delays and avoids activity that may appear suspicious or unsafe during service visits.

PPC, LLC is not responsible for missed or delayed services resulting from lack of available parking, restricted access, or failure to notify about vehicle or access changes.

7. Shared Responsibility / Access by Others

PPC, LLC maintains a strict No Shared Responsibility Policy in order to comply with insurance requirements. No other individual or company may provide pet care services during the scheduled service period.

Client agrees to disclose all individuals or companies with access to the home, including but not limited to cleaners, landscapers, friends, or family. PPC, LLC is not responsible for the actions or negligence of any third party with access to the premises.

8. Service Companies and Emergency Authorization

In the event of an emergency involving the home, Client authorizes PPC, LLC to arrange necessary services on Client’s behalf. Client agrees to be financially responsible for all associated costs and agrees to indemnify and hold harmless PPC, LLC from any liability arising from such actions.

9. Locksmith Authorization

If access cannot be gained due to a missing, malfunctioning, or unavailable key, Client authorizes PPC, LLC to employ a locksmith. Client agrees to reimburse all associated costs.

10. Alarm Systems

PPC, LLC is not responsible for fees or penalties resulting from false alarms, malfunctions, or accidental activation of security systems.

11. Vaccinations, Injury, and Liability

If PPC, LLC personnel are bitten or exposed to illness due to a pet not being properly vaccinated, Client agrees to be responsible for all resulting medical costs and damages.

If pets are walked or exercised off the premises, Client agrees to indemnify and hold harmless PPC, LLC from any injury or damage caused by the pet to persons or property.

12. Emergency Veterinary Care

In the event of a medical emergency, PPC, LLC will attempt to contact Client using the information provided. If Client cannot be reached, Client authorizes PPC, LLC to obtain veterinary treatment as outlined in the Veterinary Authorization Form.

13. Limitation of Liability

Client agrees to release and hold harmless PPC, LLC and its representatives from any claims for injury, death, loss, or damage to pets or property, except in cases of gross negligence or willful misconduct.

14. Severe Weather and Emergencies

During severe weather or natural disasters, PPC, LLC will make service attempts only when it is safe to do so. PPC, LLC will use best judgment regarding travel and pet safety. Client agrees not to hold PPC, LLC liable for consequences arising from such circumstances.

15. Temperature Control

Client authorizes PPC, LLC to use reasonable judgment in adjusting thermostat settings to maintain a safe and comfortable environment for pets.

16. Outdoor Access Disclaimer

PPC, LLC is not responsible for injury, disappearance, death, or fines related to pets with unrestricted outdoor access. Client authorizes PPC, LLC to obtain emergency veterinary care as deemed necessary and agrees to be financially responsible for all related costs.

17. Right to Refuse or Terminate Service

PPC, LLC reserves the right to terminate this Agreement at any time, before or during service, if a pet is deemed dangerous, aggressive, or poses a safety risk to staff or others. In such cases, Client authorizes placement of the pet in a kennel or other appropriate facility at Client’s expense.

18. Standard of Care

PPC, LLC agrees to use reasonable care and professional judgment while performing services, including ancillary services such as mail or package retrieval.

19. Photo and Media Release

Client grants PPC, LLC permission to photograph or record their pet(s) for marketing and business purposes, including use on websites and social media. No real-time posting will occur for security reasons. Client waives any rights to compensation or approval of such materials.

20. Insurance

Client affirms that they maintain appropriate insurance coverage for their property and any potential injury to PPC, LLC arising from pets or property conditions.

21. Continuing Agreement

This Agreement applies to all current and future services unless modified in writing and signed by both parties. Any exception made on one occasion does not waive PPC, LLC’s right to enforce the Agreement in the future.



Policy Compliance and Account Status

Clients are expected to comply with all policies outlined in this Agreement. Continued or repeated failure to follow payment, scheduling, or communication policies may result in account suspension or termination at the sole discretion of PPC, LLC.

Upon termination, no further services may be requested or provided.

Agreement Acknowledgment

By clicking the agreement button, Client acknowledges that they have read, understand, and agree to all terms and conditions of this Service Agreement.